Manager, Analytics and Insights                              2018 - Present 

TD Bank - Toronto, Canada

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Responsible for leading the overhaul in the analytics function for TD Merchant Solutions (TDMS), the payment processing arm of TD 

 

Enabling Advanced Analytics

• Collaborated with a Data Scientist in implementing the first Machine Learning models for TDMS; focusing on segmentation and proactive retention strategies

 

Enhancing Reporting and Analytics Capabilities

• Led the project Tableau enablement and adoption across the entire line of business (LOB)

• Developed new comprehensive management dashboards for the senior leadership team; allowing greater understanding of underlying trends within the portfolio

• Proactively identify new business initiatives and opportunities through data exploration 

 

Project/Ad-hoc Analytics Support

• Acted as an owner and SME for analytics support for projects across the LOB

 

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Manager, Business Analytics & Reporting               2016 - 2018

TD Bank - Toronto, Canada

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Responsible for managing analytics and reporting deliverables for TD Merchant Solutions

 

Reporting/ Business Intelligence

• Managed the Requests for Service for the entire line of business; liaised with business partners, acted as the data and systems' SME in transforming business requirements into technical specifications. Improved deliverable turnover time by 25%

• Represented the team for multiple large-scale projects in an advisory role

• Provided technical education in using existing data analyses tools across the line of business

 

Analytics

• Utilized data to develop insights; identified growth opportunities to aid in sales planning and assess program effectiveness

 

Team Management

• Appointed as interim manager - successfully recruited and on-boarded a team of six associates

 

End User Computing

• Manage technical resource support for a large operational team (+50 people)

 

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Retail Support Associate                                                      2017-2018

Sandro, Maje, Claudie Pierlot (SMCP) - Toronto, Canada

 

In pursuing my passion for fashion and luxury retail, I joined the SMCP team (part-time) to learn the wide spectrum of areas within a fashion retailer. My main objective was to obtain hands-on experience from exposure to different parts of starting up a retail store, in addition to understanding operational activities and key KPIs measured from a retailer point of view

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Analyst, Analytics and Insight (A&I)                             2015 – 2016

LoyaltyOne - Toronto, Canada

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Played a key role in spearheading efforts to ensure quality in Air Miles' data asset to drive critical, efficient and reliable analytics results to support key strategic data initiatives

 

End-to-end project development

• Lead and managed projects on developing data quality monitoring tools and processes for the analytics team. This includes issue identification, requirement gathering, design and development, piloting, and operationalizing processes

 

Data Analytics/Reporting Strategies

• Collaborated with multiple stakeholders for investigation, complex analysis, resolution and communication of data issues

• Initiated work around governance framework of existing tables, in addition to documentations on data and process flows, critical in supporting new initiatives and understanding data issues

• Worked very closely with the ETL team to design and re-design ETL processes for new and existing production data

 

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Measurement and Analysis Business Partner,  Distribution Operations                                                                          2014 – 2015

Target Canada - Toronto, Canada

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Leveraged business area knowledge to deliver key business insights and lead the development, delivery, and implementation of solutions that support business strategies. Innovated in support of business needs to deliver recommendations and insights

 

Data/Reporting/Analytics

• Provided analytical support for performance monitoring through complex data mining

• Managed core Tableau reports for cross-functional teams to drive business decisions

• Reporting automation; increased reporting efficiency ranging from 20% to 60%

 

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Analyst, Replenishment BI                                                2013 – 2014

Walmart Canada - Toronto, Canada

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Supported the Replenishment division with reporting and analytics needs to drive business decisions. Collaborated on multiple key supply chain optimization projects

 

Supply Chain Strategies / Analytics

• Played a key role in multiple projects to optimize supply chain performance through series of data exploration and analyses

 

Process Improvement / Reporting

• Improved and automated several reporting tools used to support the core replenishment team with data to support daily decision-making and planning (VBA, Microsoft Access)

• Increased efficiency in reporting from ~30% to 500%

 

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Intern, Logistics Engineering                                            ​2011 - 2012

Walmart Canada - Toronto, Canada

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Collaborated on multiple Process Improvement and Lean Six Sigma Green Belt initiatives, which involved extensive data mining and data analysis using Microsoft Access, Teradata and Visual Basics (VBA). Specific projects includes:

 

• Re-designed a workstation for an audit station in the warehouse to improve efficiency and improved ergonomics environment for employees

• Built a business case for an improved picking pattern within the Distribution Centers (DC)

• Provided analytical support to improve the As-Is courtesy pick process

• Co-lead a benchmarking project to identify fixed hours optimization opportunity for 3rd Party Logistics - SCM 

• Designed and developed a tracking tool that provided the operations and logistics team visibility to labour productivity in identifying potential savings

• Conducted initial studies and cost-benefit analyses for an introductory utilization of a new technology within the warehouse

• Conducted initial research for potentially bringing a process currently outsourced – in house.